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Guest Services Rave Review

Here is a guest left a guest comment about their experience with our staff. Keep up the great work team!

A guest left this guest comment for our Guest Service staff members:

“On Monday 1/21/13 my 14 year old son was skiing at DMR as part of Local’s Day.  He didn’t have the $7 locker fee, so he hid the shoes with a brand new pair of $250 orthotics in them.  When he went back they were gone!

I called and spoke with Colleen Mize (Guest Services Manager) Monday evening.  She did a preliminary search and could not find them.  The next morning I spoke with Britton Layman (Ticket Office Supervisor) and Roy Meiworm (Guest Service Staff).

They were already familiar with the problem because Colleen had left a detailed note from the previous evening!  They all went out to search again.  Roy looked up and saw the shoes in a tree! It took 3 of them to get them down and Roy called me back to let me know they had gotten them down.

I cannot tell you how much I appreciate all of their help and helpful attitude!  We could not have afforded to replace them, so it was a BIG deal.  Each of them were courteous to a fault and went way beyond the call of duty to help us out.

I just wanted you to know that you have an A+ staff that handled this in such a professional manner!  We are locals, we live in Forest Lakes and my son is an avid skier.

Thank you from the bottom of my heart!”

Way to go team!  Keep up the unbelievable guest services!


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